Frequently Asked Questions

Each Porter Cable - Delta product comes with a Porter Cable - Delta limited warranty. For warranty information, please click here.

We are committed to customer satisfaction. All our products are covered by CPO's 30 Day Money Back Guarantee. If you aren't happy with your purchase, send it back unused within 30 days, and we will refund the amount of the merchandise ordered. Please note that CPO's 30 Day Money Back Guarantee is for the amount of the merchandise ordered and does not cover any additional expenses related to installation, materials, etc. Click here for more information on our return policy.

Please contact us prior to returning an item to receive an RMA number. No credits or exchanges will be processed on items returned without an RMA number issued prior to return.

All unused items can be returned within 30 days of shipment for a refund or exchange (unless otherwise noted at the time of sale). Items must be returned in their original packaging. If an item was shipped free of charge you will be billed for the cost of the original shipping.

Returning an Item

To return an item, just follow these easy steps:

Step #1: Call us at 800-716-6036 to request a Return Merchandise Authorization (RMA) number.

Step #2: Place a copy of your invoice in the box and write your RMA number on the invoice.

Step #3: Ship the product to: CPO Returns
900 Raco Drive
Suite B
Lawrenceville, GA 30046

Note: We recommend you obtain shipping insurance, as we cannot be held responsible for damage that occurs in transit. Save your tracking number, as this is your proof of return and allows you to track the status of your return back to our warehouse. Please note that you are responsible for all shipping expenses associated with returning the item.

Used items can only be returned within 30 days of shipment if defective. In this instance, items will be repaired or replaced at the discretion of CPO; a refund will not be issued. Upon inspection, if we deem the product to be in proper working condition or damaged intentionally then a 20% restocking fee and "to" and "from" shipping charges will be applied. Please call our Customer Care team at 800-716-6036 within 30 days of shipment for further instructions.

Missing Parts?

Please notify our Customer Care team within 7 days of receiving your order if a part or item is missing. Missing parts are generally replaced within 10 days or less. Our Customer Care team can be reached at 800-716-6036 during normal business hours.

Damaged in transit?

Should your item arrive in a condition less than expected, please contact our Customer Care team within 7 days of receiving your order so we can file a claim with the delivery company. Please retain everything that arrived, including all packaging material until the shipping company has completed their investigation.

You may cancel an order by calling 800-714-0918 between 9:00AM-9:00PM EST Monday-Friday and 9:00AM-6:00PM EST Saturday-Sunday. Cancellations may be processed as long as the order has not been transmitted to the warehouse for shipping. In most cases orders are transmitted to the warehouse within several hours of the order being placed.

A Porter Cable - Delta Certified Factory Reconditioned product has been through a complete inspection by factory trained technicians at the Porter Cable - Delta Reconditioning Center. Genuine factory replacement parts have been installed by the technicians as necessary. The reconditioned product is guaranteed to meet all original specifications and to perform as new. The item may have minor cosmetic blemishes. Each reconditioned item comes with a Certificate of Authenticity. Total customer satisfaction is backed up by a one year repair warranty by a nationwide network of factory and authorized service centers.

Quality - Guaranteed Tough
Like New - Product has experienced very little or no usage; any necessary repairs are performed by factory trained technicians before resale
Full Warranty - Each reconditioned tool carries a full one year warranty (same as new)
Price - Significant savings vs. new!

 

Reconditioned items are new products that were returned by a customer to the place of purchase. The product has been used very little or not at all. These products are sent to the Porter Cable - Delta Reconditioning Center for inspection and any necessary repairs to bring them to new product factory specifications. They are subsequently sold as a reconditioned product.

Products are repaired at the Porter Cable - Delta Reconditioning Center by factory trained technicians using genuine factory replacement parts.

The Certified Factory Reconditioned title is awarded only to those Porter Cable - Delta reconditioned products which pass meticulous inspection. With strict eligibility criteria, a rigorous inspection and certification process, and a comprehensive one year Porter Cable - Delta warranty, CPO is your source for Certified Factory Reconditioned Porter Cable - Delta Power Tools.

We ONLY ship to physical addresses in the United States.

CPO ships most orders received before 3PM ET (M-F) within 24 hours.* Orders received on Friday (after 3PM ET), Saturday or Sunday will be shipped on Monday.

Some heavy items may ship via freight carrier. Freight carrier delivery times vary.

*Certain items require 2-3 business days to ship. This is clearly indicated on the product pages and in the shopping cart for applicable items.

The expected delivery time for packages differs depending on the location. If your item is shipping from our primary warehouse, it will most likely arrive at your location within 3-5 business days of shipment. If your item is shipping from a secondary warehouse, you can expect your shipment to arrive within 5-10 business days.

Once your item is shipped, you will receive a shipping confirmation email containing a link to our order status page. This page provides you with a tracking number and a link to the shipping carrier's tracking page.

You may also visit our order status page and input your order number and billing zipcode to obtain the same info.

We offer Overnight, 2-Day and 3-Day shipping service for our customers on most products. We do not offer 3-Day shipping service to Alaska and Hawaii. Options and pricing are presented during the checkout process. You can also call us at 800-714-0918 for more information.

We do not ship to APO/FPO, US Territories, or Canada at this time. For security purposes, we DO NOT ship to P.O. Boxes.

We do not ship internationally at this time.

State laws require that sales tax be charged on all orders shipped to addresses within the states of California and Georgia.

We accept payment by Visa, MasterCard, American Express, Discover Credit Cards and PayPal Express Checkout. PayPal www.paypal.com (PayPal is only available as a payment option for online orders only).

We do not accept international credit cards for security and fraud protection purposes. If you do not have a US issued credit card, please call us at 1-866-308-4276 to learn about our alternative payment methods.

Yes, but if you'd like to ship to an address that's not your billing address (the address to which your monthly credit card statement is sent), please use the toll-free number on the back of your card to contact your credit card company and create an "Alternate Shipping Address", which is simply a note on your account authorizing purchases that are delivered to a destination other than your billing address. Failure to do so may considerably delay the processing of your order.

All orders are subject to final approval by our customer service department. We may contact you regarding adjustments to your order, including but not limited to tax and shipping, which you will be informed of prior to billing.

We respect the privacy of our users. Our privacy policy can be found here.

We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

We use the industry standard encryption protocol known as Secure Socket Layer (SSL), to keep your order information secure. This means all of your personal information, including your credit card number, name and address, cannot be read by anyone except as provided in our Privacy Policy.

Click here to be directed to product registration.

Click here to be directed to a list of service centers.

Mail-in rebate offers have two important dates: the date by which you must purchase eligible products, and the date by which you must submit your rebate form. Click here for all active rebate forms.

Most manuals and parts diagrams can be found on their respective product pages. They are available for download in the Details tab under the Resource section.

CPO is an authorized dealer of Porter Cable - Delta USA. We are not the manufacturer or a division of Porter Cable - Delta USA. For questions about Parts, Warranty please call them directly at 1-888-678-7278.

CPO is committed to customer satisfaction and we are always happy to hear from our customers!

Contact us or call us toll free: 1-800-714-0918 (9:00AM-9:00PM EST Monday-Friday, 9:00AM-6:00PM EST Saturday-Sunday.) Every effort is made to respond to emails and voice mails within one business day.