Customer Feedback

At CPO, we pride ourselves on 100% customer satisfaction. Our customer service representatives are knowledgable, friendly, and willing to go the extra mile to ensure that our customers are satisfied. Our #1 goal at CPO is for you to become a repeat customer. But don't just take our word -- read what our customers are saying!

“The whole process of ordering, receiving and using the items (Porter-Cable saw & drill) was excellent. I am highly satisfied with the workshop tools that I purchased and will recommend to others. Both tools are functioning well as expected. Thank you!” —Tony L. 8/15/09

“Wow, seems like I just ordered my sander and it was here in the next day or so (probably 5 or 6 days). I'm impressed with this company.” —Andrew W. 8/09/09

“This was first time purchasing from CPO Porter-Cable. I found their website easy to navigate. They gave options on the item I was looking for. Refurbished or new. Great prices. Quick shipping. I'll definitely use them again.” —Scott S. 7/09/09

“Excellent product at an excellent price. Shipping was fast and the company kept me up to date on the status of my order. I am very pleased with my purchase and would definitely recommend them to others.” —Anthony H. 6/11/09

“I was planning to buy a router for some time, while doing research and shopping for a good price. The model I chose, 694VK,was highly recommended by a professional and had very good reviews. Over time the price had risen and was reflected in all sellers. I saw that Porter-Cable, while being one of the merchants offering the best price, had a twenty percent discount for a short period plus free shipping. I decided to purchase at that time. I ordered online on a Thursday before a holiday weekend. I started receiving shipping information that evening and was able to follow FedEx tracking up to delivery on the following Tuesday. I am very satisified with the service from CPO Porter-Cable and would recommend them.” —Jon P. 4/09/09

“CPO had the lowest price on a full round head Porter-Cable framing nailer. The ordering process was easy and straight forward. I think they were running a promotion on shipping, as standard ground shipping was FREE. I placed my order late in the day on a Friday, and my order was delivered before noon on Wednesday. I rated their Customer Service excellent - but I never actually interfaced with the Customer Service team. There was no need... I gave them an excellent rating because all of the other aspects of their business is excellent. Bottom line - they had the lowest price, provided me with free shipping, they have a well organized and easy to use web site, and the ordering process simple. Needless to say, CPO will be my first consideration for all future tool purchases.” —Dennis C. 3/06/09

“Outstanding service. Items received long before predicted arrival date.” —Garry S. 2/12/09

“I AM A SERIOUS "JACK OF ALL TRADES". I CAN MAKE OR FIX ANYTHING WITH MY HANDS. CPO PORTTER CABLE IS A GREAT SOURCE OF TOOLS AND SUPPLIES I CAN'T FIND ANYWHERE ELSE. EVERY THING IS SIMPLE TO FIND, REASONABLY PRICED AND ARRIVES QUICKLY. I PLAN TO USE CPO PORTER CABLE FOR ALL MY WOODWORKING TOOLS AND SUPPLIES.” —Rick R. 1/05/09

“I've used this company several times and have always had very easy searching, ordering & receiving. I highly recommend them.” —Steve L. 12/12/08

“Their website was easy to use. The product was delivered within the promised time frame, but more quickly than expected since it was during the busy holiday season. I would definitely recommend using their service.” —Judith H. 12/11/08

“Had the lowest price with free shipping; delivery was prompt and exactly as promised.” —Leslie L. 12/08/08

“This is my first purchase from this vender so far, so good. I could have bought this compressor at Home Depot, but they only had a few in stock with no rain check (false leader). CPO knows there products better than the teenagers at the big box stores.” —Steven K. 12/04/08

“Easy to navigate, prices good, low cost shipping, and delivery quick. What more could you ask for, free??” —Mike G. 11/22/08

“Easy to view, easy to order and shipping was fast and accurate.” —Gary L. 10/25/08

“This merchant is "Top of the Line". I am very pleased with the handing of my order. I was able to track it, and it was delivered on the day it was promised.” —John H. 09/08/08

“A dollar or two more than another site, which I've never heard of. Easy to purchase...good email follow up...ordered in am and it was shipped early afternoon...arrived in perfect condition...could not be happier...when I need something, CPO will be first on the list.” —Carla V. 08/21/08

“Ordered through CPO and very pleased with packing, shipping and delivery. Thank you CPO. "I'll be back! =)” —George D. 07/21/08

“Great Product, Prompt Service. Will buy more products from this merchant.” —Harley R. 06/17/08

“Price was good and shipping was fast with no mistakes.” —Steve S. 06/12/08

“Quality tools, good price and delivered as promised. What more can one ask?” —John H. 06/08/08

“The purchase was very easy and the delivery was accurate.” —Frank F. 05/29/08

“I had a great experience with CPO. It was such a good deal I bought one for my brother.” —Steve V. 05/26/08

“I would order from this merchant again.” —Barbera H. 05/20/08

“This was a very smooth purchase. The product (compressor) I bought arrived in perfect condition and actually earlier than expected.” —Theodorus K. 05/17/08

“Great service, I received this item faster than I expected. The web site is user friendly and painless to use. The item arrived in great shape and hard to tell that it is reconditioned.” —Jerome C. 05/09/08

“This is the best place to buy Porter Cable products.” —Konstantinos A. 05/05/08

“My overall experience was excellent. The product was ordered with ease and delivered on time without any delays. Customer Service was very easy to reach and I was able to talk to a person not a machine. Very Good. Thank You.” —James W. 04/13/08

“Can't find a better place than this. Great prices, great service, great options. I will always go here first.” —Richard M. 03/31/08

“Great price on refurbished belt sander, superior product. Purchase was easy, shipped promptly and item was in good condition.” —Gary G. 03/20/08

“Fastest shipping ever, was only 2 days after order verification - amazing! Great communication for the shipper when they were getting close to the house. Great customer service, called to verify the order because I used a separate mail address. Would buy from then anytime.” —Roland S. 03/16/08

“CPO has excellent products and priced right - but, what really keeps me coming back is the excellent customer service - communications, shipping - you know exactly the status of your order. Great to do business with.” —James O. 02/26/08

“I did my research on yahoo concerning my purchase of a flooring nailer. Then I decided on the FCN200 Reconditioned from CPO. I saved money and was really well satisfied with the nailer as well as the delivery and communication from the staff at CPO. Thanks for great info on a great tool.” —Margaret C. 02/24/08

“My upholstery stapler came within days, and the price was great! Thanks!” —Diane T. 02/21/08

“I found that the site was easy to navigate around in, and the price was the best around. Ive always had good luck with PC products, so I was not hesitant about ordering a reconditioned PC item. The package arrived on time and in good condition, and the router workd well.” —Andy S. 02/07/08

“They delivered the product on time and in good condition. Price was excellent. I recommend their products and will buy more from them in the future.” —Robert S. 01/27/08

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