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To check the status of your shipment or discuss an order that has already been placed, please contact our Customer Care Department at 1-800-714-0918

 

Monday to Friday
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Saturday to Sunday
9:00AM to 6:00PM Eastern Time (ET)

Have You Considered Factory-Reconditioned?

Big Savings Like-new Performance Manufacturer Warranty 30-Day Money Back Guarantee

Learn about reconditioned tools

Step 1: Customer purchases and returns tools

Every day customers return tools to retail stores because:

  1. they purchased the wrong tool for the project
  2. they realized they didn't need the tool
  3. they believe the tool does not work properly
  4. they simply changed their mind

Retailers ship many of these tools back to the manufacturer.

Step 2: Manufacturer inspects, repairs, tests and repackages

Manufacturers train technicians to thoroughly inspect each tool and to repair the tool if necessary. Genuine factory replacement parts are installed if required, and the tools are tested to ensure they operate properly. The tools are repackaged and operating manuals are added to the box if necessary.

Step 3: Manufacturer awards warranty

Tools that pass inspection are awarded manufacturer warranties to give customers comfort that the manufacturer stands behind the reconditioned tool.

Step 4: CPO offers 30-Day Money Back Guarantee

As the leading retailer of reconditioned tools, CPO sells tens of thousands of reconditioned tools every year. CPO is confident in the quality of the tools and backs each purchase with a 30-Day Money Back Guarantee. This allows customers to shop with confidence, knowing that CPO will take care of them if there are any concerns with the quality of the tools purchased

Actual reconditioned tool